Customer Support

Response times

We reply to every message within one business day. Refund and cancellation requests are acknowledged within two business days.

Help us help you quickly

• Your full name and the email address you used to book or pay.
• The reading, class, recording, report, book or membership concerned.
• Your Stripe receipt number, if you have it.
• For access problems: the device and browser you are using, and what you see.

Common questions

I haven't received my recording, report or ebook. Check your spam or promotions folder for an email from ninthwisdom.com, then write to support@ninthwisdom.com and we'll resend it.

I need to reschedule a reading. Email us at least 48 hours before your session. See our refund, cancellation & rescheduling policy.

I want to cancel my membership. Use the link in your confirmation email, or write to support@ninthwisdom.com. See membership terms.

When will my order arrive? See our delivery policy.

Last updated: October 2026 · ← Back to Ninth Wisdom